In a commercial building, every defect has an audience: tenants, shoppers, visitors, and the leasing team trying to keep occupancy up. Maintenance has to be reliable, discreet and evidence-based — done outside peak hours where possible, and reported in a way that asset managers can act on.
City Integrated Services provides integrated maintenance and facility-support contracts to landlords, asset managers and property managers of commercial buildings across Singapore, from single office blocks to multi-tower developments and retail podiums.
Typical challenges we solve
Zero-disruption expectations
Works must be scheduled around trading and office hours, with clean, quiet execution.
Tenant-facing service
Requests from tenants need a helpdesk loop and quick, professional first-line response.
Plant uptime
Pumps, ventilation, lighting and switchboards must simply work — and downtime must be planned.
Asset-value reporting
Owners want KPI-based reporting and evidence for capital planning.
High waste volumes
F&B and retail generate daily volumes that need reliable, compliant collection.
Compliance and safety
Regulated works, WSH documentation and audit-ready records are non-negotiable.
What we handle for you
How an engagement works
Site survey
We survey plant, common areas, tenant-facing spaces and current vendor arrangements.
Proposal
Scope matrix, out-of-hours scheduling, response windows, staffing and KPI reporting in one document.
Mobilisation
Induction, permits, method statements and handover with minimal visibility to tenants.
Operate & report
Scheduled works, helpdesk closure rates and defect trends reported monthly.
Frequently asked questions
Can maintenance works be done outside office or trading hours?
Yes. Planned works that would disturb tenants — noisy repairs, corridor repainting, plant shutdowns — are scheduled for evenings, early mornings or weekends as agreed in the contract, with method statements and permits handled by us.
How do you handle tenant requests?
Through a facility-support helpdesk loop: requests are logged, dispatched to the on-site technician or handyman, and closed with a note or photo. Closure times and volumes are reported monthly so the property manager can see service levels.
Do you provide KPI or SLA reporting for asset managers?
Yes. Contracts can include KPIs such as response and rectification times, PPM completion rate, inspection completion and helpdesk closure rate, reported monthly and reviewed periodically.
