Maintenance keeps a building working; facility support keeps it running. Doors that stick, a tenant with a leaking tap, a bulb out in the car park, a delivery blocking the loading bay — someone has to be there to take the call and sort it out. Our facility support contracts put that someone on your site.
City Integrated Services provides facility support teams to commercial buildings, industrial facilities, MCST estates and offices across Singapore. Staff are recruited, trained and supervised by us, deployed to your property on the schedule you need, and backed by a helpdesk process so nothing is forgotten.
What's included in our facility support service
Who this service is for
- Buildings that need someone on site without hiring their own facilities staff
- MCSTs whose managing agent needs reliable hands on the ground
- Offices and corporate tenants that want one number to call
- Industrial sites that need technicians on shift
- Property managers covering multiple sites with roving support
How we deliver it
Define the support model
Resident, roving or hybrid; hours of cover; the tasks and requests the team will own.
Recruit & induct
Staff are selected for the site, inducted on your procedures and safety requirements, and issued checklists.
Run the helpdesk loop
Requests come in by phone, WhatsApp or email, are logged and dispatched, and closed with a note or photo.
Review performance
Monthly attendance, request volumes and closure times are reported and reviewed with you.
Why contract it to City Integrated Services
Our staff, our obligations
Payroll, CPF, work passes, insurance and HR issues sit with us — you get the service without the employment burden.
Continuity of cover
Leave and absence are covered from our pool so your site is not left unattended.
Nothing gets lost
A simple work-order process means every request is logged and every closure is recorded.
Scales with your needs
Add hours, headcount or trades as your property or portfolio grows.
Frequently asked questions
What is the difference between facility support and contract manpower?
Contract manpower supplies specific people to your roster (for example two technicians on shift) under your direction. Facility support is a managed service: we supply the people and the process — checklists, helpdesk, supervision and reporting — and take responsibility for the outcome. Many clients start with manpower and move to a managed support contract.
Can the support team handle after-hours emergencies?
Yes. Cover hours are set in the contract; outside those hours contract clients have an emergency callout arrangement for urgent issues such as leaks, power faults or security-related access problems.
Do you provide the tools and consumables?
Standard hand tools and PPE are provided by us. Consumables and spare parts are either supplied by us and recharged at agreed rates, or drawn from your stock — whichever you prefer, it is written into the contract.
How is the team supervised?
Every site has a named supervisor or coordinator, and every contract has an account manager from our operations team who visits, reviews checklists and meets your management on a set cadence.
Also serving: MCSTs & Condominiums · Commercial Buildings · Industrial Properties · Offices · Property Managers.
